Refund policy

**Last Updated:** August 2026

At **Vixtory Clothing**, we want you to be happy with your purchase. Please read our policy carefully before placing your order.

## Exchanges

We offer **exchanges only** for change of mind, including incorrect size or colour.

To be eligible for an exchange:

* Your request must be made within **14 days** of receiving your order.
* The item must be **unworn, unwashed, unused**, and in its original condition.
* All original tags and packaging must be attached.
* Proof of purchase is required.

Customers are responsible for the cost of returning the item to us. We will ship the exchanged item once we have received and inspected the original item.

## No Refunds for Change of Mind

We **do not offer refunds** if you change your mind, order the wrong size, or no longer want the item.

Please refer to our size guide before placing your order.

## Sale Items

All sale, promotional, and discounted items are **final sale** and cannot be returned or exchanged unless they are faulty.

## Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us within **7 days** of receiving your order by emailing **[support@vixtoryclothing.com](mailto:support@vixtoryclothing.com)** with:

* Your order number
* A description of the issue
* Clear photos of the item

If your item is found to be faulty, you are entitled to a repair, replacement, or refund in accordance with the **Australian Consumer Law**.

## How to Request an Exchange

Email us at **[support@vixtoryclothing.com](mailto:support@vixtoryclothing.com)** with:

* Your order number
* The item you would like to exchange
* The size or colour you would like instead

Our team will provide you with return instructions.

## Contact Us

For any questions regarding our Refund & Exchange Policy, please contact:

**Vixtory Clothing**
Email: **[support@vixtoryclothing.com](mailto:support@vixtoryclothing.com)**